PREGUNTAS MÁS FRECUENTES

Preguntas frecuentes generales

¿Por qué debería comprar un Fleshlight?

Top five reasons:

  • Tú tienes el control. Cuando quieras, como quieras, la alternativa de gratificación sexual de Fleshlight está ahí para cumplir tus fantasías sexuales y satisfacer tus deseos.
  • Nada está más cerca de lo real. Nuestra funda SuperSkin suave, flexible y sin vibraciones ha sido diseñada para proporcionar la simulación de coito más realista conocida por el hombre.
  • Mejora la resistencia y el rendimiento. Tanto si eres un verdadero Casanova o simplemente un novato en el juego, siempre hay margen de mejora. Pon a prueba tus habilidades, practica nuevas técnicas y prueba cuánto tiempo puedes durar en uno de nuestros insertos especialmente diseñados, creado para la máxima sensación.
  • Practica sexo seguro. Fleshlight fue creado, en parte, para abordar los riesgos asociados con la promiscuidad, la propagación de enfermedades de transmisión sexual (ETS) y el embarazo no deseado. Ya sea que tenga problemas para encontrar un compañero seguro o que espere la persona adecuada, Fleshlight le ofrece un medio seguro y satisfactorio para expresar su sexualidad.
  • Vida de placer Con el uso y cuidado adecuados, Fleshlight te durará toda la vida. Si tan solo fuera tan fácil con parejas sexuales reales.

¿Este producto está hecho para durar?

Nuestra funda Real Feel Super Skin® suave, flexible y sin vibraciones está hecha de un material patentado de alta calidad diseñado para reproducir la sensación de sexo con penetración. La manga moldeada viene alojada en un recipiente atractivo y resistente que se asemeja a una linterna ordinaria, lo que permite un almacenamiento simple y discreto. Es fácil de usar y limpiar, y es 100 por ciento seguro. ¡Con el uso adecuado, su Fleshlight le dará una vida de disfrute!

Fleshlight Sizes and Dimensions

The full size Fleshlight is our largest option which accommodates 9-10 inches in length and up to 7 1/2 inches in girth. This includes the STU, Ice, Turbo, BYO and FL Girl sleeves, etc. (These options will also have the largest opening diameter at the point of penetration).

The smaller more compact units we offer are theGowhich accommodates 8-9 inches in length and up to 6 1/2 inches in girth, theFlightat 7-8 inches in length and up to 5 1/2 inches in girth and theQuickshotwhich is an open-ended product that is about 4 inches long and accommodates up to 4 1/2 inches in girth.

What are Fleshlights made out of?

Our sleeves are made of a mineral-based patented polymer, made with white food-grade mineral oil. It’s also 100% hypoallergenic and biodegradable. 

All of our dildos will be made of silicone.

What is the difference between the sleeves?

The inner textures will be the main difference in all of our sleeves. Each inner texture is carefully crafted by our R&D department to create a unique and pleasurable experience. All Fleshlight Girl and Fleshjack Boy sleeves will have their orifices molded directly from the stars.

What sleeve should I buy? What sleeve is right for me?

We have hundreds of Fleshlight products, but the reviews and opinions vary by user. If you are having trouble deciding which product to purchase, reach out to us atcustomerservice@fleshlight.comfor personalized recommendations. We would be happy to answer any questions you may have!

Suggested items for first time purchase/beginners.

  • Fleshlight - You will need the Fleshlight Sleeve and plastic casing to use the product as intended.
  • Water-Based Lubricant - We recommend Fleshlube but there are many other brands of water-based lubricants sold on our website as well.
  • Fleshlight Wash - Anti-bacterial toy cleaner that should be used every time you clean your Fleshlight, in addition to warm water.
  • Renewing Powder - This product will restore the skin-like feel of the sleeve and prevent stickiness.

Optional but useful products:

  • Calentador de mangas Sleeve Warmer - Used to heat the inside of the sleeve to simulate a more realistic experience.
  • Fleshlight Air - Device that will speed up the drying process by blowing air into the sleeve and case.
  • Drying Racks - 3 options to choose from that will make drying a breeze!
  • Soporte de ducha Shower Mount - Allows your Fleshlight experience to be hands-free.

How do I clean my Fleshlight?

What is the best way to dry my Fleshlight?

We sell multiple products to assist with drying your Fleshlight more efficiently:

https://www.fleshlight.com/products/fleshlight-air

https://www.fleshlight.com/collections/drying-units/products/screw-dry

https://www.fleshlight.com/collections/drying-units/products/hang-dry

https://www.fleshlight.com/collections/drying-units/products/stand-dry

After cleaning your Fleshlight, it needs to be stored in a cool, dry, ventilated area to fully dry. You may also carefully thread a paper towel or microfiber towel through the sleeve to speed up the drying process. Always make sure your sleeve is fully dried before putting it away or applying Renewing Powder.

Can I use a condom with my Fleshlight?

Yes, you can! Make sure that the condom you are using is only lubricated with a water-based lubricant. You will still need to clean your Fleshlight after use with a condom to ensure the sleeve is completely clean.

Do I really need to use Renewing Powder?

No, applying Renewing Powder is not a requirement of Fleshlight care. However, we strongly recommend using this product on your Fleshlight sleeve as it will help maintain the skin-like feel of the product and prevent the sleeve from feeling sticky. Do Not apply Renewing Powder to any of our clear sleeves as it may affect the transparency of the product.

What kind of lubricant should I use with my Fleshlight?

Our products should only ever be used with water-based lubricants. Any other type of lubricant may damage the sleeve over time.

How to use the Sleeve Warmer properly

Plug the Sleeve Warmer into any USB port or brick to begin the heating cycle. The Sleeve Warmer will heat to its maximum temperature and then shut off for 1-2 minutes before starting the next warming cycle. We recommend applying a few drops of lubricant to the Fleshlight sleeve before slowly working it onto the warming rod. This will help prevent any accidental tearing. Always clean your Sleeve Warmer after every use with warm water and Fleshwash.

Do Fleshlights contain phthalates?

Phthalates are “various salts or esters of phthalic acid used especially as plasticizers and in solvents.” We are pleased to assure you that the Fleshlight material DOES NOT CONTAIN phthalates.

Should I turn my sleeve inside out to dry?

We never recommend turning your sleeve inside out as this could cause micro-fissures, which may foster mold growth.

How do I find out who the next Fleshlight Girl or Fleshjack Boy is?

Sign up for our newsletter, located near the bottom of the main page of our website, to stay informed of upcoming releases and promotions!

What are FleshBucks?

For our most devoted customers, we've introduced our loyalty program to thank you for your commitment to our business. Now every time you shop with us, you can earn reward points which can be exchanged for future discounts and savings. But spending alone isn't the only way you'll be rewarded for your support, as you can earn extra points in simple ways such as referring friends to our site or writing a review for a purchased product.

Nivel de Bronce:

Gane 1 FleshBuck por cada $ 1 gastado

Nivel de plata:

Gane 2 FleshBucks por cada $ 1 gastado

Nivel de oro:

Gane 4 FleshBucks por cada $ 1 gastado

How do I purchase sleeve-only options?

Fleshlight Girl Sleeves:

https://www.fleshlight.com/collections/orgy

Classic Pink Sleeves:

https://www.fleshlight.com/collections/sleeves

https://www.fleshlight.com/collections/buy-2-get-1-free

Our smaller units, along with the Ice, Stamina Training Unit, Turbo, and Boost will not have a sleeve-only option.

Información sobre pedidos y pagos

¿Cómo puedo hacer un pedido?

You may place an order online through the website or you may call into 1-888-804-4453 or +1-512-865-5266 (toll-free) for international orders and we can place the order for you over the phone. You do not need to create an account to place an order.

¿Para qué se utiliza mi información personal?

We use your personal information only for billing and shipping. Information is never sold, rented or shared with any other service or company! Besides your order, you will not receive any additional catalogs, mailings, or emails from ILF Inc.

¿Mi información en línea está segura?

Su información personal estará protegida por las tecnologías de encriptación más avanzadas del mundo. El candado en la parte inferior de la barra de estado del navegador garantiza que su orden se procesará de forma segura.

Can I use a prepaid card to purchase a Fleshlight?

Yes, you can! Make sure the card has been activated before making your purchase.

Información de envío

¿Cuáles son los requisitos para el envío gratis?

Free shipping is offered on Domestic United States Ground Shipped orders only. IE: orders within the continent of US. This is offered via UPS' SurePost service. Free shipping is not valid on any air freight service. Free shipping is offered on qualifying orders once the order value meets or exceeds $100 USD. This amount can change from time to time, based on current promotions.

¿Por qué mi número de seguimiento no funciona?

Tracking numbers are emailed out as soon as your package is scanned out of our warehouse system. The tracking number will not activate until UPS/USPS scan the package in at their sorting facility. This usually occurs around 7pm CST. If you are still having issues with your tracking number after this time, please email us at customerservice@fleshlight.com

¿Envías a los agentes de carga?

No, no enviamos a los agentes de carga.

¿Necesita una firma para la entrega?

No, no requerimos una firma para la entrega.

¿Debo estar en casa al momento de la entrega?

Los transportistas pueden dejar el paquete en una oficina de administración de apartamentos o incluso en su porche delantero / trasero si el conductor considera que el área es lo suficientemente segura como para dejar el paquete. De lo contrario, se publicará un aviso de que se realizó un intento de entrega y ofrecerá una variedad de formas para que usted obtenga su pedido.

¿Cómo se ve el paquete?

All orders are shipped in a plain, cardboard box. The shipping label will identify the shipper as ILF, LLC. and will not reference "Fleshlight.com", "Sex Toy" or any other identifying description related to products designed for adults.

¿Puedo cambiar mi dirección de envío?

All shipping addresses can be modified before the order ships. Once your tracking number is available, we can intercept based on the shipping method.

  • UPS Ground, 3 Day Select, 2nd Day Air and Next Day - Reach out to our customer service team with your order ID along with the correct shipping address before the order is delivered and we will have the address updated.

*** Post shipped address changes may cause a delay in delivery time.***

  • UPS Surepost and USPS Priority Mail - We cannot guarantee that the address can be modified after the order has shipped. Send our customer service team your order ID along with the correct shipping address before the order is delivered and we will attempt to update the address with the shipper.

¿Cómo puedo cambiar o cancelar mi pedido?

Contáctenos para cambiar o cancelar su orden; no garantizamos que el cambio pueda realizarse antes de que se envíe la orden. Lamentamos cualquier inconveniente que esto pueda causarle.

¿Cómo devuelvo mi paquete si cambio de opinión?

Una vez que haya recibido su paquete, contáctenos para obtener un número de RMA. NO ABRIR LA CAJA! Simplemente escriba el número de RMA en la caja y envíe el paquete a nuestras instalaciones. Use la dirección en Contáctenos.

¿Qué pasa si mi paquete fue enviado de vuelta?

Si un paquete se rechaza en el momento de la entrega y se devuelve a nuestras instalaciones sin un número de RMA, el valor del producto será reembolsado al recibirlo.

What happens if my package is missing?

We are sorry to hear that your package has not reached you! It is required that we wait 72 hours before considering a package lost as we often see packages arrive after the claimed delivery date. If the required 72-hour wait time has passed, please contact us immediately with your Order ID, Full Name, and Shipping Address so we can ensure there were no mistakes with the shipping information. Once verified, we will get a trace filed with UPS to log any possible theft or fraud, and then get a replacement order sent to you with the upgraded shipping.

DISCLAIMER: In the event of a missing or lost package, please be aware that, packages shipped with UPS Surepost or USPS Priority Mail only qualify for a replacement shipment based on the claim resolution. Packages shipped with UPS Ground, UPS 3 Day Select, UPS 2nd Day Air and UPS Next Day Air will qualify for either a replacement shipment or refund depending on the concluded UPS package investigation.

Países a los que NO enviamos:

Afghanistan, Anguilla, Antigua & Barbuda, Argentina, Bahamas, Bahrain, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Canary Island, Cayman Islands, China, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, French Polynesia, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel, Jamaica, Jordan, Korea, Kuwait, Lebanon, Lesotho, Malaysia, Mexico, Montserrat, Morocco, Namibia, Nicaragua, Nigeria, Oman, Pakistan, Paraguay, Peru, Philippines, Qatar, Rwanda, Russian Federation, Saudi Arabia, Sri Lanka, South Africa, St. Barthelemy, St. Eustatius, St. Kitts/Nevis, St. Lucia, St. Martin, St. Vicente, Suriname, Tanzania, Thailand, Trinidad & Tobago, Turks & Caicos, United Arab Emirates, Venezuela, Vietnam, Virgin Islands, Ukraine, UK Virgin Island-Virgin Gorda, Yemen

Domestic Orders (within the United States)

¿Cómo se envían los pedidos nacionales?

All orders are shipped via UPS or USPS. If we are shipping to a PO Box or an APO address, we can ship the order via UPS' SurePost or the U.S. Postal Service.

Cuanto tiempo tarda el envio?

  • Nuestra instalación envía sus paquetes de lunes a viernes.
  • UPS opera de lunes a viernes.
  • Priority orders (Next-Day Air, 2nd-Day Air, and 3-Day Select) placed by 1PM Central time, Monday-Friday, will ship the same day, pending finalization of payment.
  • Los pedidos prioritarios realizados después de 1PM se enviarán el siguiente día hábil, en espera de la finalización del pago.
  • El resto de los pedidos generalmente se procesan dentro de 24 horas hábiles; sin embargo, nos reservamos el derecho de enviar estos pedidos en 1-3 días hábiles a partir de la fecha de finalización del pago.
  • Cualquier orden demorada debido a una falla en el pago, los cambios solicitados por el cliente, la dirección de envío incompleta / incorrecta o los artículos pedidos por adelantado no serán elegibles para un reembolso parcial del envío y pueden dar como resultado un mayor tiempo de procesamiento.

UPS SurePost

The UPS service takes on average 7-12 business days for delivery. While UPS is the main carrier USPS will make the final delivery. 

 

Shipments to Hawaii, Alaska, Puerto Rico and Guam, will see extended delays as they are shipped via cargo, not air. Estimated delivery of 7 to 14 days after tendering to the U.S. Postal Service. The USPS tracking number will update once it arrives.

USPS Priority

Priority Mail service includes tracking and delivery in 1-3 business days.

RECOMMENDED for Alaska, Guam Hawaii & Puerto Rico, along with APO, DPO & FPO addresses

UPS Ground

Standard shipping typically takes 1-5 business days to be delivered throughout the US. Prompt, dependable, cost-effective shipping; An economical choice for your shipment.

UPS 3 Day Select

Delivery is guaranteed by the end of the third business day. An ideal mix of economy and guaranteed delivery; Perfect for less time-sensitive shipment; Three free delivery attempts. UPS 3 Day Select is offered only in the 48 contiguous states.

UPS 2nd Day Air

Select this alternative to overnight shipping when you have the flexibility to allow an extra day. Delivery is guaranteed by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time. Ideal for shipments that do not need overnight service; guaranteed second-day delivery (excluding Alaska and Hawaii).

UPS Next Day Air

Guaranteed delivery next business day by 10:30 a.m., 12:00 noon, or end of the day, depending on destination. Ideal for shipments that must arrive earlier in the business day; guaranteed service provides assurance of on-time delivery.

International Orders (outside the United States)

How are orders shipped to International Locations?

All orders are shipped via UPS. 
All orders are shipped via UPS Surepost or USPS Priority mail for orders addressed to PO Boxes and APO addresses.

Why is my country on the "Do Not Ship" list?

Countries on the list are there because, in our experience, orders shipped to those countries have been confiscated by customs and are not delivered to the client or returned to our facility. The "Do Not Ship" list is subject to change at any time.

¿Los aranceles están incluidos en el precio de envío?

International orders may be subject to additional customs fees and duties. We do not include these additional costs as a part of the total amount.

¿Cómo se declararán los artículos en la aduana?

Declararemos el valor real del producto en la aduana, pero las declaraciones de nombre se asignan de acuerdo con lo siguiente:

  • Fleshlight Sleeve = Funda de goma
  • Fleshlight Case = carcasa de plástico
  • Lubricante = Líquido a base de agua
  • Vibradores = masajeadores personales
  • Sr. Limpys = molde de goma

¿Puedes enviar mi artículo como un "regalo"?

No se aceptarán las solicitudes para enviar su pedido como un "regalo".

UPS Worldwide Express Saver

Meet delivery requirements with this guaranteed, afternoon delivery service. Most International deliveries typically take from 2-5 business days, but are not guaranteed due to the fact that the package may take longer than expected to get through customs; for Asian countries, deliveries can take anywhere from 3-7 business days for the same reason. Door-to-door service with in-house customs clearance; up to three delivery attempts.

UPS Worldwide Express

Take advantage of this faster one-to-three day shipping service with guaranteed morning delivery times throughout the world. Delivery by 10:30 a.m. or 12:00 noon; second business day delivery to Europe; delivery within two or three business days to Asia. Door-to-door service with in-house customs clearance; up to three delivery attempts.

DEVOLUCIONES

¿Qué artículos aceptas para el regreso?

Todos los artículos que no se hayan abierto ni usado se pueden devolver por el valor del producto. NO aceptaremos artículos abiertos / usados ​​para devolución. Todos los artículos deben ser devueltos dentro de 30 días a partir de la fecha en que se entregó el artículo para un reembolso del valor del producto. Si tiene alguna pregunta con respecto a una devolución, contáctenos utilizando cualquiera de los métodos que figuran en nuestra página Contáctenos antes de devolver cualquier producto, ya que cualquier producto usado que sea devuelto será desechado y no se emitirá ningún reembolso o reexpedición.

Orders arriving with damaged retail packaging do not qualify for replacement or a refund. Reshipped items, as a result from missing shipments, do not qualify for a refund.

¿A dónde envío devoluciones?

ILF, LLC
Attn: Returns
7000 Burleson Road, Building C
Austin, TX 78744
Make sure you contact us for an RMA number to return unopened merchandise before you send the item(s) back to us. We cannot accept returned merchandise that arrives without an RMA number on the outside of the package!

Artículos defectuosos o incorrectos

If you believe an item is defective or if it is not the item you purchased, please email our customer service team at customerservice@fleshlight.com with your order ID (ex. US1234567FL) along with photos of the issue. Once we have verified the defect, a replacement package will be shipped to you at our expense. Defective products are not eligible for refunds. Also, we do not need the incorrect/defective item back.

*** Debe contactarnos dentro de 90 días de la entrega para que podamos reemplazar un artículo defectuoso / incorrecto. Después de 90 días no reemplazaremos ni reembolsaremos los artículos defectuosos / incorrectos. ***

¿Artículos sin abrir?

Si desea un reembolso por un artículo sin abrir, contáctenos para obtener un número de RMA. No cubrimos los costos de envío para devolvernos un pedido. Después de recibir su devolución e inspeccionar la mercancía devuelta, le reembolsaremos a su tarjeta de crédito el precio de compra del artículo, siempre que no se haya abierto ni usado, menos la tarifa de envío original.

Permítanos 10 días hábiles desde el momento en que recibamos su artículo procesar su devolución.

Recuerde que no emitiremos un reembolso parcial del valor del producto en las ofertas de paquetes; ¡deben ser devueltos todos juntos! Cualquier artículo que nos sea devuelto usado o abierto simplemente será desechado y no le devolveremos el dinero.

*** Tenga en cuenta que no podemos aceptar mercancía devuelta que llegue sin un número de RMA en el exterior del paquete. ***