FAQ
FAQ generali
Per quale motivo dovreste comprare un Fleshlight?
Top five reasons:
- Siete VOI ad avere il controllo In qualsiasi momento lo desiderate, in qualsiasi modo lo volete, la gratificazione sessuale Fleshlight è un’alternativa sempre reperibile. Con questo dispositivo potrete soddisfare e vivere le vostre fantasie.
- Nient'altro riproduce meglio l'atto vero. La nostra applicazione SuperSkin è soffice, flessibile e non vibrante ed è stata progettata per fornire la simulazione del rapporto sessuale più realistica mai messa a vostra disposizione.
- Incrementate la vostra perfomance. Indipendentemente dal fatto che possiate essere un vero Casanova o un novello al gioco amoroso, c'è sempre la possibilità di migliorare. Mettete alla prova le vostre abilità, esercitando nuove tecniche e verificando quanto a lungo potete resistere in uno delle nostre applicazioni appositamente progettate e create per la fornire il massimo della stimolazione.
- Praticate sesso sicuro. Il Fleshlight è stato in parte creato per fare fronte ai rischi associati alla promiscuità, all'espandersi delle malattie sessualmente trasmissibili e alle gravidanze non volute. Che voi abbiate problemi a trovare un/a partner sicuro/a o che voi stiate aspettando l'arrivo di quello/a giusto/a, il Fleshlight rappresenta una proposta alternativa per soddisfare ed esprimere in modo sicuro la vostra sessualità.
- Un piacere per una vita intera Se usato e mantenuto in modo corretto, il Fleshlight puo’ essere preservato dal deterioramento per tutta la vita. Se solo ciò potesse essere così facile con un vero partner sessuale.
Questo prodotto è costruito per essere duraturo?
La nostra soffice, flessibile e non vibrante applicazione da masturbazione Real Feel SuperSkin è composta da un materiale patentato di alta qualità, concepito per replicare la sensazione della penetrazione durante l'amplesso. Le applicazioni modellate vengono alloggiate in un attrattivo e robusto contenitore, il quale ricorda le sembianze di una normale torcia (flashlight), il ché permette una custodia semplice e discreta. È facile da usare e da pulire, ed è al 100 per cento sicuro. Con un uso appropriato, il vostro Fleshlight vi darà godimento per una vita intera!!
Fleshlight Sizes and Dimensions
The full size Fleshlight is our largest option which accommodates 9-10 inches in length and up to 7 1/2 inches in girth. This includes the STU, Ice, Turbo, BYO and FL Girl sleeves, etc. (These options will also have the largest opening diameter at the point of penetration).
The smaller more compact units we offer are theGowhich accommodates 8-9 inches in length and up to 6 1/2 inches in girth, theFlightat 7-8 inches in length and up to 5 1/2 inches in girth and theQuickshotwhich is an open-ended product that is about 4 inches long and accommodates up to 4 1/2 inches in girth.
What are Fleshlights made out of?
Our sleeves are made of a mineral-based patented polymer, made with white food-grade mineral oil. It’s also 100% hypoallergenic and biodegradable.
All of our dildos will be made of silicone.
What is the difference between the sleeves?
The inner textures will be the main difference in all of our sleeves. Each inner texture is carefully crafted by our R&D department to create a unique and pleasurable experience. All Fleshlight Girl and Fleshjack Boy sleeves will have their orifices molded directly from the stars.
What sleeve should I buy? What sleeve is right for me?
We have hundreds of Fleshlight products, but the reviews and opinions vary by user. If you are having trouble deciding which product to purchase, reach out to us atcustomerservice@fleshlight.comfor personalized recommendations. We would be happy to answer any questions you may have!
Suggested items for first time purchase/beginners.
- Fleshlight - You will need the Fleshlight Sleeve and plastic casing to use the product as intended.
- Water-Based Lubricant - We recommend Fleshlube but there are many other brands of water-based lubricants sold on our website as well.
- Fleshwash - Anti-bacterial toy cleaner that should be used every time you clean your Fleshlight, in addition to warm water.
- Renewing Powder - This product will restore the skin-like feel of the sleeve and prevent stickiness.
Optional but useful products:
- Dispositivo Sleeve Warmer - Used to heat the inside of the sleeve to simulate a more realistic experience.
- Fleshlight Air - Device that will speed up the drying process by blowing air into the sleeve and case.
- Drying Racks - 3 options to choose from that will make drying a breeze!
- Dispositivo a ventosa Shower Mount - Allows your Fleshlight experience to be hands-free.
How do I clean my Fleshlight?
Please follow this link to view our use & care guide:
https://www.fleshlight.com/blogs/fleshlife/how-to-clean-and-care-for-your-fleshlight-2021-edition
What is the best way to dry my Fleshlight?
We sell multiple products to assist with drying your Fleshlight more efficiently:
https://www.fleshlight.com/products/fleshlight-air
https://www.fleshlight.com/collections/drying-units/products/screw-dry
https://www.fleshlight.com/collections/drying-units/products/hang-dry
https://www.fleshlight.com/collections/drying-units/products/stand-dry
After cleaning your Fleshlight, it needs to be stored in a cool, dry, ventilated area to fully dry. You may also carefully thread a paper towel or microfiber towel through the sleeve to speed up the drying process. Always make sure your sleeve is fully dried before putting it away or applying Renewing Powder.
Can I use a condom with my Fleshlight?
Yes, you can! Make sure that the condom you are using is only lubricated with a water-based lubricant. You will still need to clean your Fleshlight after use with a condom to ensure the sleeve is completely clean.
Do I really need to use Renewing Powder?
No, applying Renewing Powder is not a requirement of Fleshlight care. However, we strongly recommend using this product on your Fleshlight sleeve as it will help maintain the skin-like feel of the product and prevent the sleeve from feeling sticky. Do Not apply Renewing Powder to any of our clear sleeves as it may affect the transparency of the product.
What kind of lubricant should I use with my Fleshlight?
Our products should only ever be used with water-based lubricants. Any other type of lubricant may damage the sleeve over time.
How to use the Sleeve Warmer properly
Plug the Sleeve Warmer into any USB port or brick to begin the heating cycle. The Sleeve Warmer will heat to its maximum temperature and then shut off for 1-2 minutes before starting the next warming cycle. We recommend applying a few drops of lubricant to the Fleshlight sleeve before slowly working it onto the warming rod. This will help prevent any accidental tearing. Always clean your Sleeve Warmer after every use with warm water and Fleshwash.
Do Fleshlights contain phthalates?
Phthalates are “various salts or esters of phthalic acid used especially as plasticizers and in solvents.” We are pleased to assure you that the Fleshlight material DOES NOT CONTAIN phthalates.
Should I turn my sleeve inside out to dry?
We never recommend turning your sleeve inside out as this could cause micro-fissures, which may foster mold growth.
How do I find out who the next Fleshlight Girl or Fleshjack Boy is?
Sign up for our newsletter, located near the bottom of the main page of our website, to stay informed of upcoming releases and promotions!
What are FleshBucks?
For our most devoted customers, we've introduced our loyalty program to thank you for your commitment to our business. Now every time you shop with us, you can earn reward points which can be exchanged for future discounts and savings. But spending alone isn't the only way you'll be rewarded for your support, as you can earn extra points in simple ways such as referring friends to our site or writing a review for a purchased product.
Livello bronzo:
Guadagnate 1 FleshBuck per ogni $ 1 speso
Livello Argento:
Guadagnate 2 FleshBucks per ogni $ 1 speso
Livello Oro:
Guadagnate 4 FleshBucks per ogni $ 1 speso
How do I purchase sleeve-only options?
Fleshlight Girl Sleeves:
https://www.fleshlight.com/collections/orgy
Classic Pink Sleeves:
https://www.fleshlight.com/collections/sleeves
https://www.fleshlight.com/collections/buy-2-get-1-free
Our smaller units, along with the Ice, Stamina Training Unit, Turbo, and Boost will not have a sleeve-only option.
Informazioni su Ordinazione & Pagamento
Come si piazza un’ordinazione?
You may place an order online through the website or you may call into 1-888-804-4453 or +1-512-865-5266 (toll-free) for international orders and we can place the order for you over the phone. You do not need to create an account to place an order.
A quale scopo vengono usate le informazioni personali?
We use your personal information only for billing and shipping. Information is never sold, rented or shared with any other service or company! Besides your order, you will not receive any additional catalogs, mailings, or emails from ILF Inc.
Le mie informazioni personali sono sicure online?
Le vostre informazioni personali verranno protette dalle tecnologie di cifratura più avanzate del mondo. Il lucchetto in fondo alla barra di stato del vostro browser garantisce che la vostra ordinazione è inoltrata nel modo più sicuro possibile.
Can I use a prepaid card to purchase a Fleshlight?
Yes, you can! Make sure the card has been activated before making your purchase.
Informazioni sulla spedizione
Quali sono i presupposti per la spedizione gratuita?
Free shipping is offered on Domestic United States Ground Shipped orders only. IE: orders within the continent of US. This is offered via UPS' SurePost service. Free shipping is not valid on any air freight service. Free shipping is offered on qualifying orders once the order value meets or exceeds $100 USD. This amount can change from time to time, based on current promotions.
Perché il mio numero di tracciamento non funziona?
Tracking numbers are emailed out as soon as your package is scanned out of our warehouse system. The tracking number will not activate until UPS/USPS scan the package in at their sorting facility. This usually occurs around 7pm CST. If you are still having issues with your tracking number after this time, please email us at customerservice@fleshlight.com
Spedite tramite servizio cargo?
No, non spediamo tramite servizio cargo.
Avete bisogno della firma per poter consegnare?
No, non è richiesta una firma per la consegna.
Devo trovarmi a casa al momento della consegna?
I corrieri potrebbero consegnare il pacco presso il management postale del palazzo oppure lasciare il pacco davanti/dietro il vostro portico se l'autista giudica l'area sufficientemente sicura. Altrimenti un avviso di mancata consegna verrà appeso, informandovi del tentativo di consegna offrendovi varie vie per poter ottenere la vostra ordinazione.
Che aspetto ha il pacco?
All orders are shipped in a plain, cardboard box. The shipping label will identify the shipper as ILF, LLC. and will not reference "Fleshlight.com", "Sex Toy" or any other identifying description related to products designed for adults.
Posso cambiare l’indirizzo di consegna?
All shipping addresses can be modified before the order ships. Once your tracking number is available, we can intercept based on the shipping method.
- UPS Ground, 3 Day Select, 2nd Day Air and Next Day - Reach out to our customer service team with your order ID along with the correct shipping address before the order is delivered and we will have the address updated.
*** Post shipped address changes may cause a delay in delivery time.***
- UPS Surepost and USPS Priority Mail - We cannot guarantee that the address can be modified after the order has shipped. Send our customer service team your order ID along with the correct shipping address before the order is delivered and we will attempt to update the address with the shipper.
Come posso cambiare o cancellare la mia ordinazione?
Contattaci per cambiare o cancellare la vostra ordinazione; non possiamo garantire che il cambio possa essere effettuato prima che l'ordinazione venga spedita. Siamo spiacenti se ciò dovesse causarvi degli inconvenienti.
Se cambio idea come posso restituire il mio pacco?
Una volta che avete ricevuto il vostro pacco, contattateci per ottenere un numero RMA. NON APRITE IL PACCO! Scrivete semplicemente in numero RMA sul cartone e rispeditelo presso i nostri impianti.
Cosa succede se il mio pacco viene rispedito al mittente?
Se il pacco viene rifiutato alla consegna e viene rispedito presso i nostri impianti senza un numero RMA, il valore del prodotto verrà rimborsato per l'ammonto della ricevuta.
What happens if my package is missing?
We are sorry to hear that your package has not reached you! It is required that we wait 72 hours before considering a package lost as we often see packages arrive after the claimed delivery date. If the required 72-hour wait time has passed, please contact us immediately with your Order ID, Full Name, and Shipping Address so we can ensure there were no mistakes with the shipping information. Once verified, we will get a trace filed with UPS to log any possible theft or fraud, and then get a replacement order sent to you with the upgraded shipping.
DISCLAIMER: In the event of a missing or lost package, please be aware that, packages shipped with UPS Surepost or USPS Priority Mail only qualify for a replacement shipment based on the claim resolution. Packages shipped with UPS Ground, UPS 3 Day Select, UPS 2nd Day Air and UPS Next Day Air will qualify for either a replacement shipment or refund depending on the concluded UPS package investigation.
Non spediamo presso le seguenti nazioni:
Afghanistan, Anguilla, Antigua & Barbuda, Argentina, Bahamas, Bahrain, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Canary Island, Cayman Islands, China, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, French Polynesia, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel, Jamaica, Jordan, Korea, Kuwait, Lebanon, Lesotho, Malaysia, Mexico, Montserrat, Morocco, Namibia, Nicaragua, Nigeria, Oman, Pakistan, Paraguay, Peru, Philippines, Qatar, Rwanda, Russian Federation, Saudi Arabia, Sri Lanka, South Africa, St. Barthelemy, St. Eustatius, St. Kitts/Nevis, St. Lucia, St. Martin, St. Vicente, Suriname, Tanzania, Thailand, Trinidad & Tobago, Turks & Caicos, United Arab Emirates, Venezuela, Vietnam, Virgin Islands, Ukraine, UK Virgin Island-Virgin Gorda, Yemen
Domestic Orders (within the United States)
Come vengono spedite le ordinazioni nazionali?
All orders are shipped via UPS or USPS. If we are shipping to a PO Box or an APO address, we can ship the order via UPS' SurePost or the U.S. Postal Service.
Quanto tempo impiega la spedizione?
- Le spedizioni lasciano la nostra struttura da lunedì a venerdì.
- UPS opera da lunedì a venerdì.
- Priority orders (Next-Day Air, 2nd-Day Air, and 3-Day Select) placed by 1PM Central time, Monday-Friday, will ship the same day, pending finalization of payment.
- Ordinazioni prioritarie piazzate dopo le 1PM verranno spedite il giorno lavorativo successivo, presupposto che il pagamento sia stato finalizzato e non in sospeso.
- Tutte le altre ordinazioni vengono generalmente processate entro le 24 ore lavorative; ciononostante ci riserviamo il diritto di spedire le ordinazioni 1-3 giorni lavorativi a partire dalla data di pagamento finalizzato.
- Una qualsiasi ordinazione ritardata a causa di un errore di pagamento, richiesta di cambio da parte del cliente, indirizzo per la spedizione incorretto/incompleto, o oggetti di ritorno non si qualificano per un rimborso parziale dei costi di spedizione e potrebbero comportare un aumento dei tempi di elaborazione.
UPS SurePost
The UPS service takes on average 7-12 business days for delivery. While UPS is the main carrier USPS will make the final delivery.
Shipments to Hawaii, Alaska, Puerto Rico and Guam, will see extended delays as they are shipped via cargo, not air. Estimated delivery of 7 to 14 days after tendering to the U.S. Postal Service. The USPS tracking number will update once it arrives.
USPS Priority
Priority Mail service includes tracking and delivery in 1-3 business days.
RECOMMENDED for Alaska, Guam Hawaii & Puerto Rico, along with APO, DPO & FPO addresses
UPS Ground
Standard shipping typically takes 1-5 business days to be delivered throughout the US. Prompt, dependable, cost-effective shipping; An economical choice for your shipment.
UPS 3 Day Select
Delivery is guaranteed by the end of the third business day. An ideal mix of economy and guaranteed delivery; Perfect for less time-sensitive shipment; Three free delivery attempts. UPS 3 Day Select is offered only in the 48 contiguous states.
UPS 2nd Day Air
Select this alternative to overnight shipping when you have the flexibility to allow an extra day. Delivery is guaranteed by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time. Ideal for shipments that do not need overnight service; guaranteed second-day delivery (excluding Alaska and Hawaii).
UPS Next Day Air
Guaranteed delivery next business day by 10:30 a.m., 12:00 noon, or end of the day, depending on destination. Ideal for shipments that must arrive earlier in the business day; guaranteed service provides assurance of on-time delivery.
International Orders (outside the United States)
How are orders shipped to International Locations?
All orders are shipped via UPS.
All orders are shipped via UPS Surepost or USPS Priority mail for orders addressed to PO Boxes and APO addresses.
Why is my country on the "Do Not Ship" list?
Countries on the list are there because, in our experience, orders shipped to those countries have been confiscated by customs and are not delivered to the client or returned to our facility. The "Do Not Ship" list is subject to change at any time.
Le tasse doganali sono comprese nei costi di spedizione?
International orders may be subject to additional customs fees and duties. We do not include these additional costs as a part of the total amount.
Come verranno dichiarati gli oggetti presso la dogana?
Dichiareremo alla dogana il valore effettivo del prodotto benché i nomi dichiarati sono assegnati come segue:
- Applicazione Fleshlight = applicazione di gomma
- Custodia Fleshlight = Custodia in plastica
- Lubrificante = Liquido a base d'acqua
- Vibratori = Massaggiatori personali
- Mr. Limpys = Stampo in gomma
È possibile spedire l’ordinazione come "regalo"?
La richiesta di spedizione della vostra ordinazione come "regalo" non può essere onorata.
UPS Worldwide Express Saver
Meet delivery requirements with this guaranteed, afternoon delivery service. Most International deliveries typically take from 2-5 business days, but are not guaranteed due to the fact that the package may take longer than expected to get through customs; for Asian countries, deliveries can take anywhere from 3-7 business days for the same reason. Door-to-door service with in-house customs clearance; up to three delivery attempts.
UPS Worldwide Express
Take advantage of this faster one-to-three day shipping service with guaranteed morning delivery times throughout the world. Delivery by 10:30 a.m. or 12:00 noon; second business day delivery to Europe; delivery within two or three business days to Asia. Door-to-door service with in-house customs clearance; up to three delivery attempts.
Restituzione
Quali oggetti possono essere restituiti?
Tutti gli oggetti che non sono stati aperti o usati possono essere resi con la restituzione del valore d’acquisto. NON accettiamo resi di prodotti aperti o usati. Per ottenere un rimborso del valore d’acquisto tutti gli oggetti devono essere restituiti entro 30 giorni dalla data in cui gli stessi sono stati consegnati. Se avete una qualsiasi domanda riguardante i resi vi preghiamo di contattarci utilizzando un qualsiasi metodo elencato sulla nostra pagina Contattaci prima di rendere un qualsiasi prodotto usato o meno, dato che tali verranno semplicemente buttati senza che un risarcimento o una nuova spedizione venga effettuata.
Orders arriving with damaged retail packaging do not qualify for replacement or a refund. Reshipped items, as a result from missing shipments, do not qualify for a refund.
A quale indirizzo vanno spediti i resi?
ILF, LLC
Attn: Returns
7000 Burleson Road, Building C
Austin, TX 78744
Make sure you contact us for an RMA number to return unopened merchandise before you send the item(s) back to us. We cannot accept returned merchandise that arrives without an RMA number on the outside of the package!
Articoli difettosi o errati
If you believe an item is defective or if it is not the item you purchased, please email our customer service team at customerservice@fleshlight.com with your order ID (ex. US1234567FL) along with photos of the issue. Once we have verified the defect, a replacement package will be shipped to you at our expense. Defective products are not eligible for refunds. Also, we do not need the incorrect/defective item back.
*** È necessario contattarci entro 90 giorni dalla consegna per sostituire un articolo difettoso / errato. Dopo i 90 giorni non sostituiremo né rimborseremo articoli difettosi / errati. ***
Articoli non aperti?
Se desiderate il rimborso di un oggetto ancora sigillato, contattateci cortesemente per ottenere un numero RMA. Non copriamo i costi di spedizione dei resi. Una volta che abbiamo ricevuto ed ispezionato la mercanzia da rimborsare, rimborseremo sulla vostra carta di credito il prezzo d'acquisto dell'oggetto a patto che esso sia sigillato/non usato, meno le tasse per la spedizione originaria.
Cortesemente concedeteci 10 giorni lavorativi dal momento in cui riceviamo l'oggetto restituito per poter processare il reso.
Ricordatevi che non emettiamo rimborsi per il valore parziale di un prodotto appartenente ad un pacchetto offerta; tutti gli oggetti devono essere restituiti! Qualsiasi oggetto che ci viene restituito aperto o usato verrà semplicemente disposto e non verrà emesso nessun rimborso per gli oggetti in questione.
*** Cortesemente siate consapevoli che noi non possiamo accettare mercanzia da restituzione che arrivi senza un numero RMA all'esterno del pacco. ***